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Terms and Conditions of Lamlash Bay Hotel –
Registered Office

Lamlash Bay Hotel

Shore Road

Lamlash

KA27 8LU
 
Tariffs
Unless otherwise stated, prices are listed per room per night and include breakfast. Tariffs are based on two people in a twin or double room. Extra charges will be made for more than two people in a double or twin room. Some tariffs also include dinner in which case drinks are not included and a supplement may be payable for certain items. Breakfast is available from 8:30am to 9.30am and evening meals summertime 5pm – 9.30pm winter 6pm – 8.30pm. No refund shall be payable for a missed meal.
 
Making a Booking
Making a direct booking through our web site and all other linked sites. A £25 booking deposit can be charged at anytime after booking, so as to secure the room and confirm correct card details.
 
Packages and Special Offers
Some packages, such as the New Year Package, will have one price for the entire stay instead of a price per night. A non-refundable deposit will be required at time of booking and the full charge must be paid at least one month before the arrival date. If the balance remains unpaid more than 4 days past the due date the room will no longer be held and will be made available for other guests to book. Special Offers will require full payment at the time of booking. For Packages and Special Offers no refund will made in the event of cancellation. It is advisable to have travel insurance to cover such cancellations.
 
Supplementary Charges
Your bill shall be prepared for you on departure and shall include all charges.
 
Check In/Check Out
Hotel rooms are normally available from 2:00pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. If the room is not vacated by the checkout time, we reserve the right to charge you for an extra night’s accommodation. Prior to your departure from the hotel you will be required to settle your bill.
 
Cancellation and Amendments
All cancellations or amendments must be made in accordance with our cancellation terms. Where a cancellation or amendment is not made in accordance with our applicable cancellation terms, we reserve the right to charge you the total tariff for your booking.
Our terms for cancellations or amendments are as follows:-
Where cancellation or amendment is notified to us:
  • £50 booking deposit can be charged at anytime after booking, so as to secure the room and confirm correct card details.
  • Free cancellation up to 4 days from arrival date (deposit will be repaid upon guest providing bank account and sort code, minus admin fees).
  • 1 night charge if cancelled between 2 and 4 days from arrival.
  • Full stay charged if cancelled 2 or less days or no shows prior to arrival.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so.
 
Damage to Hotel Property
We reserve the right to charge guests for the cost of rectifying any damage caused by the deliberate, reckless or negligent act of the guest or their dog to any of the Lamlash Bay Hotel property.
Guests will be charged £10.00 for the loss of any hotel keys.
 
Liability
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
Lamlash Bay Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Lamlash Bay Hotel’s liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
 
Policies
Every effort has been made to help you enjoy your stay. We would welcome any feedback on your experience and are happy to assist with any queries.
The Lamlash Bay Hotel has a no smoking policy and guests found to be smoking may be asked to leave and charged £150 for disruption caused as this will set off the hotel fire alarms and for the cost of dry cleaning any affected soft furnishings and for any loss of income suffered because of any necessary airing of their room.
Only hotel guests are allowed in rooms after 9:00pm.
Because unforeseen events can arise, we strongly recommend that you purchase travel insurance which will cover any costs should you need to postpone or cancel your booking. We will not be responsible for any costs or losses incurred by you if you are unable to travel or complete your journey.
Pets are allowed at our discretion please ask before arriving, an extra charge of £15 per stay will be charged, no pets should be left in rooms unattended at any time.
 
Data Protection
Information you provide to us will only be used by Lamlash Bay Hotel and its subsidiaries. We may process personal information about you if you ask us to add your name to our mailing list so that we can keep you informed of seasonal promotions. 
Your contract with us shall be subject to the laws of Scotland.